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Why can't I use Web Trader from a legacy Rebate account?

Legacy Rebate accounts were used for Partner rebates before 8 September 2025. Since that date, new rebates go to the Partner Wallet.

Legacy Rebate accounts were used for Partner rebates before 8 September 2025. Since that date, new rebates go to the Partner Wallet.


About Your Rebate Account

An account labelled Rebate is a historical rebate account. It receives no new rebates after the migration and cannot be used for trading or access to Web Trader, even if it still appears in the account list.


Recommended Actions

If a balance remains, use only a currently eligible withdrawal or internal transfer to your own account shown in the Client Portal. Verification, currency, fees, limits, security checks and account status still apply. A balance alone does not guarantee that an action is available or will be approved.

Archive the account only after its balance is zero and no transaction or review remains pending. Keep access to the historical records you need. If an action is unavailable or a balance is disputed, request help through Service Hub in the Client Portal.

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