Normally, the “new order” button and other tools are greyed out because you may have logged in using your “read-only/investor” password. This password allows nothing but account monitoring. Such a password is usually given to a third party (investors) to access your account in read-only mode, which means trading is not allowed.
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Please ensure you’ve logged in using the trading password or what we call the “master password” within your welcome email. Still having problems? please send a screenshot of the error, and we can investigate further.