Equity synchronization is a Funds Management accounting and reconciliation process that compares a fund record with linked Investor investment records. It is designed to identify small technical differences and record adjustments where applicable, but it does not guarantee continuous, immediate, or perfect alignment.
Why can temporary differences appear?
Execution or recording can occur at different times for the fund and linked investments.
Precision, rounding, fees, currency conversion, and protection adjustments can affect displayed values.
Positions, subscriptions, redemptions, or other processes can still be open or processing.
The fund view, Investment Wallet, and transaction record can refresh at different times.
Which record should I use?
Use the values and status currently displayed for the fund, investment, Investment Wallet, and any completed transaction or fee record. A temporary difference alone does not prove a loss or system error, and it does not prove that a particular adjustment will occur later.
How to review an account-specific difference
Compare records in the same currency and at the same status point. Note whether you are the Fund Manager or Investor, the fund and investment references, the affected page and value, status, date, time and time zone, and any relevant closed position, fee, conversion, or redemption.
If the difference remains after the relevant processes complete or passes a displayed estimate, submit a secure support request with those details and a screenshot with sensitive data hidden. Do not send a password, one-time code, private key, or recovery phrase.
Fin and Support boundaries
Fin can explain the general process and help identify records to compare. Any account-specific value, adjustment, or outcome must come from the current secure record. Do not guarantee a correction, timing, or result, and do not invent an internal log.