For every Funds product, a redemption in the Fund Manager approval flow is approved no later than 48 hours after the investor submits it. After approval, the redeemed funds are credited to the Investment Wallet at 00:00 GMT+0 on the next business day.
Find the redemption
Sign in to the Client Portal.
Open Funds Management.
Open your investments, actions or transaction history.
Select the relevant redemption.
Review the redemption reference, fund, investment reference, submitted time, approval status, amount and any action shown.
The labels can vary by product version. Use the current Funds Management flow displayed for your profile.
Approval timing
When Fund Manager approval is configured for redemptions, the Fund Manager may approve the request earlier. If it is not approved sooner, the system automatically approves it no later than 48 hours after the investor submits the request.
The 48-hour period starts when the investor submits the redemption request. It is a maximum approval window, not an additional waiting period after an earlier approval.
When and where are approved funds credited?
After approval, the redeemed funds are credited to the Investment Wallet at 00:00 GMT+0 on the next business day. Approval does not mean the funds are available before that credit time.
Same-source and FIFO rule
The same-source return rule follows first in, first out (FIFO). The redeemed funds are returned to the Investment Wallet.
Does this apply to every Funds product?
Yes. The approval window, next-business-day credit time, Investment Wallet destination and same-source FIFO rule apply to all Funds products.
Track the current status
Request received or awaiting approval: the request has been recorded and is within the approval flow.
Approved: approval is complete; wait for the next-business-day 00:00 GMT+0 credit to the Investment Wallet.
Completed: use the completed redemption record and Investment Wallet entry for the final amount and any recorded conversion or fee information.
Action required, rejected, failed or cancelled: open the record and follow only the reason or next action shown in the secure FXTRADING.com flow.
Can I cancel a redemption?
You can cancel a request only while a cancellation control is displayed. Do not submit duplicate requests to try to obtain faster processing.
Can the final amount differ from the amount first shown?
The final amount can depend on the investment value and the product calculations applied before completion. Use the completed redemption record for the final amount, conversion and any fee information.