Verification Requirements for Partner Payments
The button names quoted below refer to the English interface. Use the corresponding controls displayed in your selected interface language.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Select Continue to open Provide details.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Yes, all Partners must complete the full verification process before withdrawing any Partner rebates from their Partner Wallet.
Required Verification Steps
To receive payments, you must complete all of the following verification requirements:
Personal Information
Provide your complete and accurate personal details
Verify your email address
Verify your mobile phone number
Identity Verification
Submit valid Proof of Identity (PoI) documents
Submit valid Proof of Address (PoA) documents
Complete the liveness check (facial recognition)
Financial Profile
Complete your financial profile with accurate information
Declare your source of funds and trading experience
Why Verification Is Required
This verification process supports:
Applicable KYC, anti-money-laundering, and payment-control requirements
Matching the Partner, account, and eligible payment record
Reducing, but not eliminating, unauthorized-access or payment risk
Review of Partner payment requests. Completing verification does not guarantee approval, account or fund security, payment eligibility, processing, or timing; the current account status, payment record, and official requests control.