Here's a comprehensive guide to help you track and understand your verification process on FXTRADING.com.
How to Check Your Verification Status
You can easily monitor your verification status through the banner at the top of your Client Portal. If any of your documents are rejected, you'll find a detailed explanation there.
FXTRADING.com will send you email notifications at two key points:
When you submit your verification documents (Proof of Identity (PoI) and/or Proof of Address (PoA))
When your documents have been reviewed (whether approved or rejected)
For detailed information about document requirements, please refer to our verification guidelines which show examples of both accepted and rejected documents.
Common Verification Statuses Explained
Verification Not Started
This status appears when you haven't begun the verification process yet. Simply click "Complete profile" to start.
Partial Verification Completed
This status shows after you've verified your phone, email, and personal information and completed your economic profile. Your next step is to upload your PoI and PoA documents.
PoI Submitted or Approved
After your PoI has been successfully submitted and approved, you'll need to proceed with uploading your PoA documents.
PoI Rejected
Temporary Rejection: Your documents were rejected because they didn't meet our requirements. Please upload compliant documents again.
Final Rejection: After ten unsuccessful attempts, you'll no longer be able to upload documents. Please contact [email protected] for assistance.
PoI Approved but PoA Rejected
Temporary Rejection: Your PoA documents were rejected for not meeting requirements. Please upload them again.
Final Rejection: After ten unsuccessful attempts, you'll need to contact [email protected] to proceed.
Fully Verified
This status appears once you've successfully completed all verification steps. Congratulations!