Account Management
Manage profile details, verification, security, Client Portal access and trading-account settings.
99 articles
Account Verification
Learn about identity and address verification requirements, documents and review outcomes.
- Face Recognition: Enhancing Security at FXTRADING.com
- Understanding Your Document Verification Status
- Why does FXTRADING.com verify my account?
- How do I complete account verification?Complete the verification tasks shown for your profile, upload documents securely and track the result.
- Overview of KYC Compliance Framework
- Which languages can I use for verification documents?
- Which documents can I use as Proof of Address?Check the date, name, address, issuer, language and file quality required for Proof of Address.
- Account Verification from Foreign Countries
- Why am I being asked for additional Proof of Address?
- KYC Verification Levels and Restrictions
Account Setup
Learn how to create and configure your FXTRADING.com profile and trading accounts.
- How do I choose the base currency for a trading account?The base currency is the currency in which a trading account's balance, equity, margin and profit or loss are displayed. The currencies available are shown when you create the account.
- Demo Account Balance Top-up Guide
- What is the difference between a live and demo trading account?A live trading account uses real funds. A demo trading account uses virtual funds for platform familiarisation and practice.
- How do archived and inactive trading accounts work?
- Which trading account types does FXTRADING.com offer?
- What is the FXTRADING.com Standard Account?The Standard Account may be available in the FXTRADING.com Client Portal. Review its current pricing, funding requirement, instruments and technical settings in the account-creation flow and account specifications.
- What is the FXTRADING.com Standard Pro Account?The Standard Pro Account is one of the trading account types that may be available in the FXTRADING.com Client Portal. Its current pricing, funding requirement, instruments and technical settings are…
- What is the FXTRADING.com Standard Plus Account?The Standard Plus Account is one of the trading account types that may be available in the FXTRADING.com Client Portal. Its current pricing, funding requirement, instruments and technical settings are…
- What is a Raw Spread account?
- Futures Trading Availability
- Default Virtual Funds in Demo Accounts
- Why is my email address not accepted during registration?
- Why is my new trading account read-only?Check the activation threshold, qualifying deposits and other causes of read-only access on a new trading account.
- How do I create an FXTRADING.com profile and trading account?
- Where is new FXTRADING.com account registration currently unavailable?
- Why is my country unavailable or why am I redirected during registration?
- Who can open an FXTRADING.com account?
- Key Information for Account Registration
- Single Email Registration Policy
- Updating Your Registered Residential Address
- Trading Account Login and Server Details
- How do I view and manage my personal information?Learn where to review personal information and which settings to use when your details need to be updated.
Client Portal
Learn how to use the Client Portal to manage your profile, accounts and available services.
- Client Portal Navigation Guide
- Account Management in Client Portal
- How to Make Deposits in Your Client Portal
- Understanding Your Transaction History
- Market Analysis Tools
- Managing Your Fund Management Account
- Trading Performance Analytics
- Account Management Settings
- How to Download MT4 or MT5 PC Installation Files
- What information and actions are available on the Accounts page?The Accounts page in the FXTRADING.com Client Portal shows the trading accounts and wallets associated with your profile. The exact cards, balances and actions can vary by account type and…
- How to Locate and Use Your Customer ID in the Client Portal
- Understanding Apple Private Relay Emails and Client Portal Login Issues
- How to View Trading Credits in Your Account
Account Security
Learn how to protect account access, manage verification methods and respond to security issues.
- What passwords are used for my FXTRADING.com accounts?Your FXTRADING.com profile and trading accounts can use different credentials. Use each password only for its intended sign-in or access type.
- How do I reset my FXTRADING.com password?Identify the password you need and use the correct Client Portal or trading-account reset path.
- Securing Your Trading Account
- Account Security Types
- How do I use email verification for account security?
- How do I manage SMS verification for my FXTRADING.com profile?SMS verification sends a one-time code to the mobile number registered as a security method for your FXTRADING.com profile.
- How do I set up an authentication app for two-factor verification?
- Managing Multiple Login Sessions
- Why am I being asked to complete additional security verification?
- Why am I not receiving or able to request another verification code?
- When is two-factor authentication required?Understand when FXTRADING.com requests two-factor authentication and which verification methods may be available.
- What should I do if I do not receive an SMS verification code?
- How do I update my mobile number, email or Client Portal password?Use the security settings in the FXTRADING.com Client Portal. The available verification methods and recovery options depend on the security methods currently linked to your profile.
- Resolving Two-Factor Authentication Input Issues in Safari Browser
Account FAQs
Find answers to common questions about profile details, account access, settings and account management.
- How to Update Your Account Name
- International Trading Account Access
- Demo Trading Accounts: Virtual Funds, Real Experience
- Checking the Status of Your Old Trading Account
- How to Check Your Trading Account Type
- Phone Number Limits for Your Trading Account
- How can I compare FXTRADING.com trading account types?Use the current account-creation flow and account specifications to compare the trading account types available for your profile. Availability can depend on your region, platform and current product catalogue.
- Why is my trading account missing from the Client Portal?A trading account may be in a different account category, still being created, archived, expired or associated with another FXTRADING.com profile.
- Deposit and Withdrawal Troubleshooting
- Understanding Demo Account Funding Delays
- Creating Trading Accounts and Troubleshooting Display Issues
- Why Can't I See All My Login Records in the Activity Log?
- Required Documents for Corporate Trading Account Setup
- Understanding Joint Trading Accounts
- Trading with Ultra-Low Spreads: What to Expect
- Does FXTRADING.com offer Cent Accounts?No. FXTRADING.com does not currently offer Cent Accounts in its new-account catalogue.
- Account Restrictions During Compliance Review
- Understanding Trading Compliance Review
- Does FXTRADING.com offer synthetic indices?FXTRADING.com does not currently list synthetic indices in its standard instrument catalogue.
- How do I correct the Latin-alphabet spelling of my name?
- Index Futures Contract Sizes Explained
- What should I do if my trading-account balance is negative?
Product Specification
This collection contains the official product specifications for FXTRADING.com. It includes trading limits, account specifications, platform capabilities, execution rules, product constraints, and other technical information used to ensure consistent, accurate, and up-to-date answers across our Help Center, Client Service Team, and Fin AI.
- What are the open and pending order and trade-size limits?Learn the combined open and pending order limit, the platform-level single-order volume limit and how to check lower instrument-specific limits.
- What Is the Maximum Leverage and How Do I Check It?Maximum and effective leverage can vary by instrument, account, equity, position size, legal entity and temporary product rules. Check the current value for your account before trading.
- Understanding Dynamic Leverage Limits
- Leverage Adjustment Policy for Gold and Silver Trading
- Important Changes to BTCUSD Leverage on MT4 Platform
- CFD Contract Specifications for Precious Metals
- Which trading instruments are available at FXTRADING.com?
- What Are Account Type Suffixes?
- Is Hedging Allowed at FXTRADING.com?
- Is There a Time Limit for Holding Positions?
- Trading Hours Guide
- Modifying Lot Size on Pending Orders
- How do trading commissions work?
- How to View Overnight Interest Rates (Swaps) in MT4 and MT5
- When Are Overnight Interest Rates (Swaps) Calculated?
- Why Are Swap Rates Tripled on Wednesday?
- Will My Open Orders Be Charged Overnight Interest (Swaps) When Markets Are Closed?
- Does FXTRADING.com offer Islamic or swap-free accounts?FXTRADING.com does not currently offer Islamic or swap-free accounts in its new-account catalogue.