A trading account can become negative when losses, market gaps, execution conditions or account adjustments reduce the balance below zero. A negative balance does not mean that you should open new trades, make repeated deposits or attempt to offset the amount through another account.
First check the account
Sign in to the FXTRADING.com Client Portal.
Open the affected trading account.
Check the balance, equity, open positions, pending orders and transaction history.
Confirm that you are looking at a live account rather than a demo account.
Check for a negative-balance review or reset action in the account menu.
Can I request a negative-balance review?
If the Client Portal displays a negative-balance action, open it and follow the instructions. The action may be unavailable while the account has open or pending orders, pending transactions, credit or another unresolved account condition.
If the action is unavailable or the reason is unclear, contact support for the next step.
Is a reset automatic?
Not every negative balance is reset automatically, and submitting a request does not guarantee approval. The account and trading activity may require review before an outcome is recorded. Follow the status and action message shown in the Client Portal.
Should I deposit funds before the review is complete?
Do not make a deposit solely to test or bypass the negative-balance process. A deposit can change the account balance and the way the request is handled.
If you need to continue using the account, first check the account action and contact FXTRADING.com when the correct next step is unclear.
What if the reset action is missing?
Contact FXTRADING.com through the signed-in Service Hub or official Live Chat. Provide:
the trading-account number;
the displayed balance and equity;
whether positions or pending orders remain open;
any pending deposit, withdrawal or transfer;
the exact account status or error; and
the relevant date and time with time zone.
Never provide a trading password or one-time code.
Does negative-balance review replace risk management?
No. Leveraged trading can produce rapid losses, and stop-out or negative-balance processes do not guarantee that losses will be limited in every circumstance. You remain responsible for monitoring positions, margin and account risk.