The amount available for transfer or withdrawal can be lower than the balance shown in a trading account. Use the amount displayed in the current Client Portal flow rather than calculating it from balance or free margin alone.
What can affect the available amount?
The displayed amount can take account of:
open positions and the margin needed to support them;
changing equity or free margin;
trading credits or other non-withdrawable amounts;
pending withdrawals, transfers or other transactions;
a negative balance or amount due on another trading account connected with the same profile;
currency conversion; and
another account, security or transaction restriction shown in the Client Portal.
The available amount can change while market prices or account conditions change.
Can another trading account affect the amount?
Yes. FXTRADING.com can assess available funds at profile level rather than looking only at the balance of the selected account.
For example, if one trading account has a negative balance while another has a positive balance, the full positive balance may not be available for withdrawal. The Client Portal can reserve the amount needed to reflect the profile’s overall position.
Use the amount and message displayed for the request. Do not move funds repeatedly between accounts to try to avoid the restriction.
Do open positions prevent every transfer or withdrawal?
Not necessarily. Open positions can reduce the available amount because removing funds can affect margin. Closing a position is a trading decision and is not a universal requirement.
FXTRADING.com cannot tell you which position to close or recommend a specific amount to trade or deposit.
What should I do?
Check the source account, available amount and action message in the Client Portal.
Review open positions and pending transactions.
Check whether another account under the same profile has a negative balance or unresolved adjustment.
Enter an amount no greater than the amount currently displayed as available.
Review the resulting balance and margin information before confirming.
If the amount appears incorrect, contact FXTRADING.com with the source and destination account numbers, requested amount, currency, relevant open-position information and a screenshot of the message. Never provide a password or one-time code.