Account FAQs
Find answers to common questions about profile details, account access, settings and account management.
24 articles
- How do I update my account name?
- Demo Account Application Process UpdateCheck how Demo Account application methods changed from 6 November 2025 based on client region and platform, including restrictions affecting Australian and other clients.
- Can I use my FXTRADING.com account while travelling or after moving abroad?
- Demo Accounts: Virtual Funds, Real ExperienceLearn how Demo Accounts use virtual funds, how their conditions can differ from Live Accounts, and how to create a new USD Demo Account.
- Checking the Status of Your Old Trading AccountCheck whether an old trading account may still be active by testing your Client Portal login or using the password reset function.
- How do I check my trading account type?Check the type of a Live, Demo or Archived trading account from its account card on the current Accounts page in the Client Portal.
- Phone Number Limits for Your Trading AccountUnderstand how phone number additions are counted, including the daily limit on verification SMS requests and unsuccessful attempts.
- How can I compare FXTRADING.com trading account types?Compare available account types by pricing, platforms, instruments, currencies, funding requirements, trading settings, and eligibility before selecting an option in the Client Portal.
- Why is my trading account missing from the Client Portal?Troubleshoot a missing trading account by checking categories, filters, profile details, creation status, and archived accounts before contacting the Customer Support Team.
- Deposit and Withdrawal TroubleshootingTroubleshoot deposit or withdrawal problems related to temporary MetaTrader issues or Funds Management restrictions, and learn when to submit a Service Hub ticket.
- Understanding Demo Account Funding DelaysFind out why a new USD Demo Account may temporarily show a zero balance instead of its default USD 10,000 in virtual funds, and what to do next.
- Creating Trading Accounts and Troubleshooting Display IssuesFollow the current Client Portal path to create a Live or Demo Account and troubleshoot a newly created account that does not appear.
- Why Can't I See All My Login Records in the Activity Log?Learn how device login tokens affect Account Activity records, including their validity periods and when a new Client Portal login entry is created.
- Required Documents for Corporate Trading Account SetupReview the documents and information commonly required when applying for an FXTRADING.com corporate trading account.
- Understanding Joint Trading AccountsUnderstand joint account eligibility, participation limits, funding and withdrawal rules, and restrictions on transferring positions or funds between account types.
- How to check current spreads and trading conditionsLearn where to check current spreads and which account, instrument, and market factors can change trading costs and execution conditions.
- Does FXTRADING.com offer Cent Accounts?Review whether Cent Accounts are offered, how they differ from standard trading accounts, and where to check currently available account types and specifications.
- Account Restrictions During Compliance Review
- Understanding Trading Compliance Review
- Does FXTRADING.com offer synthetic indices?Confirm the availability of synthetic indices and learn how to check the instruments and specifications offered for your account in MT4 or MT5.
- How do I correct the Latin-alphabet spelling of my name?
- Index Futures Contract Sizes ExplainedCompare standard, mini, and micro index futures contract sizes, and check which contract-size option FXTRADING.com currently offers for index products.
- What should I do if my trading-account balance is negative?Check profile-wide eligibility for negative balance clearing, required account conditions, the effect of approval, and how to request a review.
- Understanding Your FXT Customer Level and Support PriorityLearn how your FXT Customer Level is determined and reviewed monthly, what combined net equity includes, and how the level affects human-support priority and target first-response times.