At FXTRADING.com, protecting your assets and maintaining a fair trading environment is our core responsibility. Occasionally, your account may undergo a Trading Compliance Review. We understand this may cause inconvenience, so we've prepared this comprehensive guide to help you understand the reasons and process.
1. What is a Trading Compliance Review?
A compliance review is essentially a comprehensive "health check" for your account. Our compliance team verifies your identity information, source of funds, and trading activity compliance in accordance with international financial regulatory requirements.
2. Why Do We Conduct These Reviews?
This is not only a legal requirement but also a measure to protect honest investors like you:
Compliance with International Regulatory Standards: As a regulated financial institution, we must comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws and regulations
Protecting Your Account Security: Reviews effectively prevent identity theft. Through verification, we ensure only you can access your funds, preventing unauthorized use of your account
Maintaining Market Fairness: Monitoring unusual trading behavior ensures all clients operate in a transparent and fair environment, preventing malicious market manipulation
Ensuring Smooth Payment Channels: By maintaining the highest compliance standards, we preserve stable partnerships with top global banks, ensuring your deposit and withdrawal channels remain safe and efficient
3. How Will My Account Be Affected During the Review?
To ensure review accuracy and asset security, your account may experience the following restrictions until the review is completed (including but not limited to):
Feature Restrictions: Temporary inability to make deposits, withdrawals, or internal transfers
Trading Limitations: You may be unable to open new orders (only closing existing positions allowed), or modify leverage
Profile Updates: You may temporarily be unable to modify personal information (such as email, address, etc.)
Activity Suspension: Temporary inability to participate in promotional offers or open new sub-accounts
4. What Do I Need to Do?
If your account enters the review process, our compliance team will typically contact you via email. You may need to provide:
Updated Proof of Identity (PoI): Ensure your documents are not expired and clearly visible
Liveness/Face Recognition: Simple live detection to confirm it's you operating the account
Proof of Address (PoA): Bills from the past 3 months to confirm your residential region meets regulatory requirements
💡 Pro Tip: Providing high-resolution, unobstructed document photos can significantly shorten the review period.
5. How Long Does the Review Usually Take?
Once you submit all required materials, our team typically completes the assessment within 8-14 business days (depending on complexity, this may be shorter or longer). Complex cases may require additional time, and we'll keep you informed via email throughout the process.
Conclusion
Compliance reviews are not personal—they're a necessary component of building a secure financial ecosystem. Thank you for your understanding and cooperation. It's precisely because of these rigorous standards that FXTRADING.com has become a trusted partner for investors worldwide.
Frequently Asked Questions (FAQ)
Q: What happens if I don't cooperate with the review?
A: According to regulatory requirements, if we cannot complete the necessary compliance verification, we may be forced to restrict all account functions or even terminate services.
Q: Will my existing positions be forcibly closed during the review?
A: Under normal circumstances, compliance reviews do not interfere with your existing positions. However, in cases of extreme violations or inability to contact you, we reserve the right to take necessary measures to control risk.
Need assistance? Contact our support team at [email protected] or through Live Chat in your Client Portal.