Creating Trading Accounts
Clients can create trading accounts at any time, even before completing the KYC (Know Your Customer) verification process. This applies to both live accounts and demo accounts.
Troubleshooting Missing New Accounts
Sometimes after creating a new trading account, it may not immediately appear in your account list. This issue typically occurs due to:
Network connectivity problems
Server data synchronization delays
Resolution Steps
If your newly created trading account doesn't appear in your account list:
Contact our customer service team immediately
Our team will synchronize your account data with the server
Your trading account will then appear in your account list
For fastest assistance, please use the Live Chat feature in your Client Portal or email [email protected].