FXTRADING.com may ask you to complete an additional security step before allowing account access, a profile change or a transaction. This helps confirm that the action is being completed by the account holder.
What should I do?
Read the message shown in the Client Portal.
Complete the verification method offered, such as email, SMS or an authentication app.
Use the newest verification code and enter it before it expires.
Return to the original action and confirm whether it is now available.
Complete verification only through the official FXTRADING.com Client Portal or application.
Why might the verification method be different from before?
The security step available can depend on the action and the verification methods currently connected to your profile. Follow the method shown for the current action.
I cannot access the verification method
Do not use another person's phone, email address or authentication app. If the official flow offers another recovery method, follow it. Otherwise, contact FXTRADING.com through the signed-in Service Hub or official Live Chat and complete identity recovery.
The verification step keeps appearing or does not complete
Confirm that your device date and time are correct.
Use the newest code received.
Wait until the resend control becomes available before requesting another code.
Sign out, reopen the official Client Portal and try the action again.
Record the exact message and time if the problem continues.
Contact support if the step is unavailable, unclear or continues after successful verification. Never provide a password, one-time code, authentication-app setup key or complete payment credentials.