SMS verification sends a one-time code to the mobile number registered as a security method for your FXTRADING.com profile.
Review or change the security method
Sign in to the FXTRADING.com Client Portal.
Open Settings → Security.
Select the available change or update action for two-step verification.
Choose from the security methods offered to your profile.
Complete verification using the method shown.
Follow the on-screen instructions to confirm the new method.
Available alternatives can include email or an authenticator app. The options and eligibility shown in the Client Portal determine what can be selected.
If an SMS code does not arrive
Confirm that the displayed mobile number and country code are correct.
Check that the device has mobile service and can receive SMS messages.
If travelling, confirm that roaming and incoming SMS are available.
Wait before using Resend and follow any countdown shown.
Restart the device or toggle Airplane mode once.
Check whether an alternative verification method is offered.
Do not request codes repeatedly. Repeated attempts can cause a temporary security restriction.
If an attempt limit or suspension appears
Follow the availability time or recovery action shown in the message. The limit and reset period can depend on the action and current security state.
When should I contact FXTRADING.com?
Contact FXTRADING.com if the registered number is incorrect, no available verification method can be accessed, the displayed restriction has ended but verification remains unavailable, or you did not request a code.
Provide the masked number, mobile carrier, country, approximate attempt time and exact message. Never provide the one-time code or password.