Account Security
Learn how to protect account access, manage verification methods and respond to security issues.
14 articles
- What passwords are used for my FXTRADING.com accounts?Compare Client Portal, trading, and investor/read-only passwords, then learn how to protect, reset, and troubleshoot the correct credential.
- How do I reset my FXTRADING.com password?Follow the correct recovery path for Client Portal, trading, investor/read-only, or product-specific passwords, including verification and access troubleshooting.
- What should I do if my email or FXTRADING.com Client Portal may be compromised?Learn how to recognise unauthorised access, secure your email and Client Portal, end other sessions, review Payout Details and crypto wallets, and report suspicious activity.
- Account Security TypesCompare email, SMS, authentication app, and push-notification verification, including protected account actions, method changes, and temporary withdrawal restrictions.
- How do I use email verification for account security?Check or change your verification method and troubleshoot missing email codes or lost access to the address registered with your profile.
- How do I manage SMS verification for my FXTRADING.com profile?Manage the security methods shown in the Client Portal and understand third-party SMS delivery limits, troubleshooting and the absence of a guaranteed workaround.
- How do I set up an authentication app for two-factor verification?Follow the Client Portal setup process, resolve rejected authentication codes, switch available methods, or recover access after losing the app.
- Managing Multiple Login SessionsFollow the Client Portal security steps to end other device sessions, strengthen account protection, and report suspected unauthorized activity.
- Why am I being asked to complete additional security verification?Follow the additional security verification flow for account access, profile changes or transactions, and troubleshoot unavailable methods or repeated prompts safely.
- Why am I not receiving or able to request another verification code?Troubleshoot missing, expired or rejected verification codes, check when resend becomes available, and follow recovery options if you lose access to a verification method.
- When is two-factor authentication required?Learn when sensitive account actions may trigger 2FA, which verification methods may appear, and how to troubleshoot missing codes safely.
- What should I do if I do not receive an SMS verification code?Understand why third-party SMS delivery can be unavailable, what checks you can try, and why delivery or an alternative verification method cannot be guaranteed.
- How do I update my mobile number, email or Client Portal password?Follow the Client Portal security steps to change contact details or your password, handle temporary restrictions, and recover access when a registered method is unavailable.
- Resolving Two-Factor Authentication Input Issues in Safari BrowserTroubleshoot Safari 2FA code entry problems using browser adjustments, supported alternative browsers, or the FXTRADING.com Trading App.