An SMS verification code can be delayed or unavailable because of the phone-number format, mobile signal, device settings, carrier handling, request frequency or current service availability.
Check the phone number
Select the correct country or calling code.
Enter the number in the format requested on screen.
Do not add a leading zero when the international format does not require it.
Use a mobile number that belongs to you and that you can access.
Do not use another person’s number or enter an inaccurate country or region.
Check your phone and mobile service
Confirm that the phone has a mobile signal.
Check blocked-message, spam and unknown-sender folders.
Confirm that the device can receive service or international SMS messages.
Restart the device or reconnect to the mobile network.
Ask the mobile carrier whether verification or service messages are being blocked.
Request another code carefully
Wait for the current countdown or retry control before requesting another code. Repeated requests can delay delivery or temporarily prevent another attempt.
Use only the most recent valid code and never share it with another person, including someone claiming to be FXTRADING.com support.
Can I use another verification method?
Use an alternative method only when it is displayed in the current verification flow. The methods available can depend on the task, profile and current service configuration.
If no alternative is shown, do not attempt to bypass verification. Contact FXTRADING.com through the Service Hub, official Live Chat or [email protected].
What information should I provide to support?
Include:
your registered email address;
the country calling code and the last few digits of the mobile number;
the date and time of the last attempt, including time zone;
the exact error shown; and
your mobile carrier and current country, when relevant.
Do not send the complete verification code, password or identity document through ordinary chat or email.