Verification codes expire and the resend control may be temporarily unavailable after a request or unsuccessful attempt. Use the message and countdown shown in the Client Portal for the current step.
What should I check?
Confirm that the masked email address or phone number shown belongs to you and is accessible.
Check spam, junk, promotions and quarantine folders for email codes.
Confirm that your phone can receive messages and that your mailbox or message storage is not full.
Wait until the resend control becomes available.
Request one new code and use the newest code received.
Enter the code before it expires.
Do not make repeated requests in quick succession or keep entering an old code.
The code is rejected
Confirm that you entered the code for the current FXTRADING.com action.
Check for typing errors or added spaces.
If several codes arrived, use the newest one.
Wait for a new code instead of repeatedly entering an expired code.
I no longer have access to the email, phone or authentication app
Use another recovery method only if it is offered in the official flow. Otherwise, contact FXTRADING.com through the Service Hub or official Live Chat and complete identity recovery.
When should I contact support?
Contact support if the displayed waiting period has passed, the resend control remains unavailable, the newest code is rejected, the destination shown is incorrect, or the account remains restricted after successful verification. Include the exact error and time of the attempt. Never provide the code itself, your password or an authentication-app setup key.