Email verification sends a one-time code to the email address registered to your FXTRADING.com profile when a security check is required.
Check your current verification method
Sign in to the FXTRADING.com Client Portal.
Open Settings.
Select Security settings.
Review the verification method shown under 2-step Verification.
The methods available can vary by profile. Use only an option displayed in the Client Portal.
Switch from email to an authentication app
Open Settings > Security settings.
Select Change under 2-step Verification.
Choose Authentication app if it is available.
Follow the QR-code or setup-key instructions shown.
Enter the code generated by the authentication app.
Complete the confirmation using your current verification method.
Keep access to your existing verification method until the change is confirmed.
I did not receive the email code
Confirm that the masked email address shown is the one you can access.
Check spam, junk, promotions and quarantine folders.
Search your mailbox for FXTRADING.com.
Check that the mailbox is not full and that the FXTRADING.com domain is not blocked.
Wait until the resend control becomes available, then request one new code.
Use the newest code received and complete the step before it expires.
If needed, clear the browser cache or try another supported browser or device.
Avoid making repeated requests in quick succession, because this can delay delivery or temporarily prevent another request.
I no longer have access to the registered email
Do not create another profile or use another person's email address. Contact FXTRADING.com through an official channel and complete the identity-recovery process. Support must verify your identity before security information can be changed.