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Why Can't I See All My Login Records in the Activity Log?

Updated over 2 weeks ago

When you check your login history under Security > Devices and Activities > Account Activity, you might notice that some of your login sessions aren't recorded. This happens because of how login tokens work.

Each time you successfully log into your Client Portal (whether through web browser, iOS App, or Android App), a login token is stored on your device. This token remains valid for a specific period, and during this time, your subsequent logins won't be recorded as new entries in the activity log.

Login Token Duration by Device:

  • Web browsers: 24 hours

  • iOS and Android apps: 7 days

For example, if you log into the iOS app, the token remains valid for 7 days. Any time you access the app within those 7 days, the token's validity is extended for another 7 days. Only when this token expires and you need to enter your credentials again will a new login record be created.

This is why you might remember logging in but don't see a corresponding record in your account activity log.

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