Overview
The authentication app security type uses a third-party application to generate verification codes whenever account verification is required. While Google Authenticator is recommended, most authentication apps are supported, including Microsoft Authenticator and others.
Setting Up Authentication App Security
For iOS Devices
Open the App Store
Search for "Google Authenticator" (published by Google LLC) or "Microsoft Authenticator"
Tap "Get" to install the app (you may need to authenticate using Apple ID, Face ID, or Touch ID)
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Authentication app and click Next
Scan the QR code with your authentication app or manually input the account details Note: The email address in the authentication app must match your registered email
Enter the verification code displayed in your authentication app
Verify using your current security type
Once verified, your security type will be updated to authentication app
For Android Devices
Download Google Authenticator or Microsoft Authenticator from Google Play (use VPN if necessary)
Follow the on-screen instructions to install the app
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Authentication app and click Next
Scan the QR code with your authentication app or manually input the account details Note: The email address in the authentication app must match your registered email
Enter the verification code displayed in your authentication app
Verify using your current security type
Once verified, your security type will be updated to authentication app
Using Google Authenticator
Scanning QR Codes
The QR code appears in your Client Portal during setup and must be scanned by your authentication app. Open your authentication app, tap the "+" icon, and point your camera at the QR code.
Generating Verification Codes
Verification codes (also called Timed One-Time Pins or TOTP) are automatically generated in your authentication app. Simply open the app and look for the 6-digit code associated with your FXTRADING.com account. These codes refresh every 30 seconds.
Changing From Authentication App to Other Security Types
To Email
Note: This option is only available within the first 30 days of account registration
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Email and click Next
Verify using your current security type (authentication app)
Once verified, your security type will be updated to email
To SMS
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Phone or New phone number and click Next Note: The "New phone number" option requires you to enter a new phone number
Verify using your current security type (authentication app)
Once verified, your security type will be updated to SMS
If you experience any issues with your security type, please open a ticket through the Service Hub in your Client Portal for further assistance.