Below is a comprehensive guide to two-factor authentication requirements for various account operations at FXTRADING.com.
When Two-Factor Authentication is Required
The following actions require two-factor authentication (SMS, Email, Google Authenticator, or Microsoft Authenticator):
Login from a new location
Adding/modifying payment information (cryptocurrency wallets, bank accounts, etc.)
Changing phone number
Changing email address
Modifying login password
Resetting login password
Requesting withdrawals
External transfers
Setting up Google Authenticator or Microsoft Authenticator
Important Information About Account Verification
When registering a FXTRADING.com account, you must verify both your mobile phone number and email address. Providing incorrect contact information will result in failed registration as you won't receive verification codes. If you encounter difficulties during registration, please contact our customer service team through the Service Hub, Live Chat, or by emailing [email protected].
Once your mobile phone number and email address are verified during registration, they are automatically enabled as two-factor authentication methods. You will receive confirmation emails notifying you that two-factor authentication has been successfully added. If you receive such notifications but did not register for our services using your phone number and email, please contact us immediately.
Advantages of Authenticator Apps
While SMS and email verification codes typically arrive within seconds, delivery may be delayed due to weak signals, poor network conditions, regional channel congestion, or carrier issues.
We recommend binding Google Authenticator or Microsoft Authenticator to your account as these apps function even without an internet connection, allowing you to complete two-factor authentication anytime without delays.