Overview
Email security is the default verification method when you first register your account. When performing actions that require verification, a code will be sent to your registered email address.
Switching from Email to Authentication App
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Authentication app and click Next
Follow the on-screen instructions to download and set up an authentication app on your mobile device
Enter the verification code displayed in your authentication app
Verify using your current security type (email)
Once verified, your security type will be updated to authentication app
Important Note: Changing a security type back to email is only possible within 30 days of account registration.
Troubleshooting Email Security Issues
When Registering Your Account
If you're not receiving verification codes during registration:
Check your spam or trash folder
Use the "Resend code" option
Clear your browser's cache and cookies
Disable any VPN services that might be causing delays
Try using a different browser or device
When Using Your Client Portal
If you're having trouble receiving verification codes while logged in:
Go to Settings → Security settings
Verify that Email is selected as your security type
Confirm your email address is correct (note that part of the address will be hidden)
Check your spam or trash folders
Try the "Resend code" option
Clear your browser cache and cookies before requesting another code
Disable any VPN services that might be causing delays
If all else fails, try using a different browser or device
If you continue to experience issues with your security type, please open a ticket through the Service Hub in your Client Portal for further assistance.