Overview of Risk Control Strategies
Our system employs security measures to protect your financial account. Certain actions may trigger our risk control system, especially when detected from unusual locations or devices.
Actions That Trigger Security Verification
The following activities require additional security verification to protect your account:
Remote location login - When accessing your account from a new location
Payment method changes - Adding or modifying withdrawal methods
Contact information updates - Changing your mobile number or email address
Password management - Modifying or resetting your login password
Fund transfers - Making withdrawals or external transfers
Authentication changes - Binding or modifying authentication apps
Recommended Security Solution
If you frequently use a VPN, you may regularly trigger our location-based security checks. To avoid repeatedly receiving SMS or email verification codes, we strongly recommend:
Set up an authenticator app such as Google Authenticator or Microsoft Authenticator
This will streamline your verification process when logging in from different locations
The authenticator provides a more convenient and secure verification method
Contact Information
If you need assistance with security settings or have questions about our risk control measures, please contact us:
Australia Support:
Toll-Free: 1800 FXTRADING
Local: 02 8039 7366
International: +612 8039 7366
Main Office: Level 27, 25 Bligh Street, Sydney NSW 2000, Australia
Email Support:
Partners Success Team: [email protected]
Customer Service: [email protected]