Overview
The SMS security type uses your registered mobile number to receive verification codes via text message whenever account verification is required. You can either enter the code manually or use voice OTP (where available).
Important notes:
Only one mobile number can be active as a security type
By default, the mobile number used during registration is set as the SMS security type when activated
Changing Your SMS Security Type
From SMS to Email
Note: This option is only available within the first 30 days of account registration
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Email and click Next
Verify using your current security type (SMS)
Once verified, your security type will be updated to email
From SMS to a Different Mobile Number
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select New phone number and click Next
Enter your new phone number and click Send me a code
Verify using your current security type (SMS)
Once verified, your security type will be updated to the new phone number
From SMS to Authentication App
Log into your Client Portal
Go to Settings → Security settings
Click Change under 2-step Verification
Select Authentication app and click Next
Follow the on-screen instructions to download and set up an authentication app
Enter the verification code displayed in your authentication app
Verify using your current security type (SMS)
Once verified, your security type will be updated to authentication app
Troubleshooting SMS Security Issues
If you're having trouble receiving SMS verification codes:
Verify your phone number is correct in Security settings
Check the country code of your registered number (it may have been set automatically to your country of registration)
Ensure roaming is enabled if you're traveling internationally
If the code doesn't arrive immediately, wait 5 minutes before using the "Resend the Message" option
Allow at least 1 minute between resend attempts to avoid being locked out
Additional troubleshooting steps:
Clear your browser's cache and cookies
Toggle Airplane mode on and off to refresh your connection
Restart your mobile device
Try placing your SIM card in a different device
Use an alternative verification method such as an automated phone call (where available)
If you receive the error message "You have reached the maximum number of attempts. For security reasons, the verification of this operation was suspended. It will be available again within 24 hours," you'll need to wait 24 hours before trying again.
If you continue to experience issues with your security type, please open a ticket through the Service Hub in your Client Portal for further assistance.