If you're unable to receive SMS verification codes for your FXTRADING.com account, this may be due to technical or regulatory factors affecting SMS delivery to specific regions. This article explains the key factors and provides solutions to help you complete the verification process.
Understanding SMS Delivery Limitations
FXTRADING.com complies with international regulations and geo-permissions, which may limit SMS delivery to certain regions. As part of these compliance requirements:
Phone numbers with specific country codes may be unable to receive SMS verification codes
These restrictions are in place due to regulatory compliance requirements and geo-regulatory constraints
SMS delivery limitations help ensure adherence to international financial regulations
Known Affected Regions
Currently, users with phone numbers from certain regions may experience difficulties receiving SMS-based verification codes. Specific examples include:
Syria (Country Code +963), Burundi (Country Code +257), Tajikistan (Country Code +992): These countries are not on our restricted account opening list. However, SMS delivery to these regions may be affected by local regulatory requirements, telecommunications infrastructure limitations, or network coverage issues. In many cases, verification codes are successfully sent from our system but may be intercepted by local telecommunications providers or fail to deliver due to technical factors.
Note: The list of affected regions may change based on regulatory updates and international compliance standards.
Solutions for Account Registration
Since phone number verification via SMS is mandatory for account registration, if you cannot receive SMS codes, please consider the following solutions:
1. Use an Alternate Phone Number Registered in Your Name
Use a phone number from a non-restricted region that is registered in your name for account registration
For security and compliance purposes, you must only use phone numbers that are officially registered under your name
This is the most effective solution if you have access to a phone number from an unaffected region that belongs to you
2. Contact Customer Support Before Registration
Reach out to the FXTRADING.com support team before attempting to register if you anticipate SMS delivery issues
Our team can advise you on the best approach for your specific situation
Access support via Live Chat or email [email protected]
Provide details about your region and phone number country code so we can offer tailored guidance
Additional Troubleshooting Steps
If you're experiencing SMS delivery issues but are not in a restricted region, try these steps:
Check Your Phone Signal: Ensure you have adequate mobile network coverage
Verify Phone Number Format: Confirm you're entering the phone number in the correct international format
Check Message Filters: Some phones automatically filter or block messages from unknown senders
Wait and Retry: SMS delivery can sometimes be delayed; wait a few minutes before requesting a new code
Restart Your Device: A simple device restart can sometimes resolve SMS reception issues
Contact Your Mobile Carrier: Verify that your carrier is not blocking international SMS messages
Important Notes
SMS verification is mandatory for FXTRADING.com account registration and cannot be bypassed
Only use phone numbers registered in your name for compliance and security purposes
Email-based or app-based verification methods are not available as alternatives during the registration process
Once your account is successfully registered, additional security features may become available
Need Further Assistance?
For personalized support and guidance on account registration:
Live Chat: Available for immediate assistance - explain your situation before attempting registration
Email Support: Contact us at [email protected] with details about your region and phone number country code
Our support team is committed to helping you find the best solution for your specific situation while maintaining the highest security and compliance standards.