Overview of Registration and Regional Availability
When registering an account at FXTRADING.com, you may find that the country selection in the dropdown menu is restricted or defaults to a specific region like Australia. This occurs because FXTRADING.com utilizes Geo-IP Intelligent Redirection to automatically align your registration path with the regulatory requirements of your current network location.
FXTRADING.com operates across multiple jurisdictions to ensure all clients receive protection under the appropriate local laws. This article explains the technical reasons for country selection restrictions and provides step-by-step instructions to ensure you register under the correct entity based on your actual country of residence.
Regulatory Jurisdictions and Registration Entry Points
FXTRADING.com holds multiple regulatory licenses, including the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). To maintain strict compliance, the system directs global clients into two distinct registration pathways:
For Residents of Australia:
Registration URL: www.fxtrading.com/au
System Behavior: On this dedicated portal, the "Country of Residence" will default to and be restricted to Australia. This ensures Australian residents are onboarded under the ASIC regulatory framework.
For International Residents (Rest of World):
Registration URL: www.fxtrading.com
System Behavior: To prevent cross-entity misregistration, "Australia" will be excluded from the dropdown menu on this global site.
Common Scenarios and Technical Solutions
If the correct country is unavailable during registration, it is typically due to the system misidentifying your network environment (e.g., active VPNs, international travel, or corporate cross-border gateways).
Scenario A: Seeking "Australia" but it is missing from the list
Root Cause: Your current IP address is identified as being outside of Australia.
Solution:
Disable any active VPNs, proxy tools, or network accelerators.
Clear your browser cache and cookies, then refresh the page.
Manually enter the specific URL: www.fxtrading.com/au.
Scenario B: Seeking a non-Australian country but only "Australia" is visible
Root Cause: Your network request is routing through an Australian gateway, or you are physically located in Australia.
Solution:
Ensure you are accessing the primary domain: www.fxtrading.com.
If the system forces a redirect to the
/ausuffix, switch to a non-Australian network environment.Open the website using your browser’s Incognito or Private Browsing mode.
Critical Requirements for Account Approval
Geo-IP Integrity: Our Geo-IP technology is a security and compliance measure designed to assign you to the jurisdiction that best protects your interests.
Document Consistency: The "Country of Residence" selected during registration must match your Proof of Identity (PoI) and Proof of Address (PoA) documents. Discrepancies between your selection and your documents will result in the rejection of your application.
Network Accuracy: Always disable location-masking tools before starting the application to ensure a smooth verification process.
Contact Support
If you remain unable to select the correct country after following these steps, please contact the FXTRADING.com support team for manual assistance:
Live Chat: Click the chat icon at the bottom right of the official website.
Email Support: [email protected]
Phone Support: +61 280397366