FXTRADING.com may request two-factor authentication (2FA) or another security verification before allowing a sensitive account action. The method shown depends on the security options linked to your profile and the action being performed.
Actions that may require security verification
signing in from a new location or device;
adding or changing payment or payout information;
changing a mobile number or email address;
changing or resetting a Client Portal password;
requesting a withdrawal or eligible transfer;
changing the security method; and
linking an authentication app.
Deposits, withdrawals and transfers can also depend on profile verification, account eligibility and transaction-specific checks. Complete the verification or security task displayed in the Client Portal.
Available verification methods
Depending on your profile, the Client Portal may offer a code sent to a verified email address or mobile number, a supported authentication app, a push approval or another identity-verification step.
Authentication-app codes are generated on the registered device and can work without mobile-message delivery. Keep recovery information and registered contact details current.
If you do not receive a code
confirm that you selected the intended verification method;
check the registered email inbox and spam folder or the mobile network signal;
wait for the resend period shown before requesting another code;
check that the authentication app time is synchronised; and
use the recovery option displayed if the registered method is unavailable.
Never disclose a password, authentication-app code or one-time verification code.