Use the security settings in the FXTRADING.com Client Portal. The available verification methods and recovery options depend on the security methods currently linked to your profile.
Start the update
Sign in to the Client Portal.
Open Settings.
Select Security or the equivalent security-settings section.
Find the mobile number, email address or Client Portal password.
Select the available Update, Change or reset action.
Complete the verification shown.
Enter the new information and review it before confirming.
The labels can vary by portal version. Follow the options displayed for your profile.
After a security change
The Client Portal may apply a temporary security restriction to sensitive actions such as withdrawals or changes to payout details. If a restriction applies, the portal should display the affected action, time or condition and next step.
Do not submit repeated requests or make further changes merely to clear the restriction. Review any security notification sent to your registered email.
If you no longer have access to the registered method
Use the recovery option displayed on the sign-in or security page. You may be asked to complete an identity or face-verification step. Use only the official FXTRADING.com Client Portal.
If an attempt limit is reached
Stop retrying and follow the availability time or recovery action shown in the message. Attempt limits can depend on the action and current security state.
When should I contact FXTRADING.com?
Contact FXTRADING.com if no recovery method is available, the registered information is incorrect, you did not authorise a change, or a displayed restriction remains after its stated condition has ended.
Provide the type and approximate time of the change, the exact message and a redacted screenshot. Never provide a password or one-time code.