Proof of Address (PoA) is a document used to confirm your current residential address. Submit it only when the secure FXTRADING.com verification flow asks for it.
This guide is for an individual customer. Corporate or other account types can require different documents.
What must the document show?
The document must:
show your full legal name;
show your complete current residential address;
identify the issuing organisation;
show an issue or statement date within the last 90 days;
be clear, complete and unaltered;
include all required pages; and
match the information registered in your Client Portal, or clearly support an approved address update.
Use a residential address. A mailing address or post-office box alone does not establish a current residential address.
Which document types can I submit?
Use a document category displayed in the secure verification flow. Common categories include:
official government correspondence or a government-issued residency document;
an electricity, water, gas, fixed-line, mobile or internet bill;
a bank statement or bank confirmation issued by an eligible regulated financial institution; or
an official tax or government assessment that shows the required residential-address information.
The issuer, country and document type must be supported by the verification flow. A rental agreement, informal letter, online shopping invoice or other document not displayed as eligible should not be assumed acceptable.
Can I use an identity document as Proof of Address?
Proof of Identity and Proof of Address should normally be separate documents. If the secure verification flow specifically offers a government identity document that shows your current residential address as a PoA option, follow that instruction. Do not submit a passport as PoA merely because it was accepted as Proof of Identity.
Which languages are accepted?
PoA is not universally restricted to English. Submit the original document through the secure verification flow.
If the document language is not supported and the flow requests a translation, provide both:
the original document; and
a notarized English translation showing clear translated text, the translator's name and signature, the notary's name and signature, and the official notary seal or stamp.
Do not submit a self-translation or a translation created by editing the original image.
Which files or images can I upload?
Use a file type accepted by the upload control. Depending on the document, this can include:
an original PDF downloaded directly from the issuer's official portal;
a clear, high-resolution scan of the complete document; or
a clear photo of the original physical document with all edges visible.
Do not upload a screenshot, cropped image, edited file, blurred image or document with missing pages. Do not add marks, filters, highlights or digital alterations to the original.
How do I submit PoA?
Sign in to the official FXTRADING.com Client Portal.
Open the verification task requesting Proof of Address.
Select the correct document category.
Upload the original file, scan or photo accepted by the control.
Confirm that the name, address, issuer, date and complete document are readable.
Submit the document.
Return to the verification task to monitor its status and any action message.
Do not send PoA through ordinary email or chat when the secure upload control is available.
What does “Needs resubmission” mean?
Open the verification task and read the recorded reason. Correct that specific issue and resubmit through the secure flow.
If the reason is blank or unclear, the document category is not available, or a valid local government document cannot be processed by the automated flow, contact support through the signed-in Client Portal for review. Do not repeatedly upload the same file without knowing the recorded issue.
Document acceptance is confirmed after the document has been submitted and reviewed.