Sign in to the FXTRADING.com Client Portal and open the verification task shown for your profile. The required steps can vary by customer type, country of residence, legal entity and information already verified.
This guide is for an individual customer. Corporate, joint or other account types can require a different process.
What do the verification terms mean?
Know Your Customer (KYC): the overall process used to verify customer information.
Proof of Identity (PoI): a document used to confirm your identity.
Proof of Address (PoA): a document used to confirm your current residential address.
Liveness check: a secure face or video step used to confirm that a real person is completing verification.
Economic profile: information about matters such as employment, source of funds, financial circumstances or trading experience, when requested.
Before you start
Use your own Client Portal profile.
Enter your legal name exactly as shown on your identity document.
Prepare an accepted, valid Proof of Identity document.
Prepare a current Proof of Address document if the portal requests one.
Use a supported device with a working camera if a liveness check is shown.
Make sure images are clear, complete, unaltered and free from glare.
Use only the secure upload control in the verification flow.
Do not send identity or address documents through ordinary chat or email when the secure upload control is available.
Complete the verification tasks
Sign in to the official FXTRADING.com Client Portal.
Open the verification banner, profile task or Complete profile control shown.
Verify your email address or phone number if requested.
Enter the personal and economic-profile information shown, accurately and completely.
Select the issuing country and Proof of Identity document type.
Upload the requested document images or files.
Complete the liveness check if shown.
Upload Proof of Address if requested.
Review the information and submit it.
Return to the verification area to monitor the status and any action message.
Follow the order and labels displayed in your current flow. Not every customer receives the same tasks in the same order.
How do I check the verification status?
Use the verification banner or task in the Client Portal and read its action message. You may also receive a notification at your registered email address.
The wording can vary, but the record should indicate one of these stages:
verification has not started;
an action or document is required;
information has been submitted and is under review;
a step has been approved; or
a step was not approved and needs resubmission or support review.
Do not treat “not approved” and “under review” as the same status.
How long does verification take?
Review time depends on the documents, verification tasks and whether additional checks are required. Use the estimate and action message displayed for your submission.
If the displayed estimate has passed or the status has not updated, contact support through the signed-in Client Portal.
What if a document or verification step is rejected?
Open the verification task.
Read the specific reason or action message.
Correct only the issue stated.
Resubmit through the secure verification flow.
Confirm that the status changes to submitted or under review.
Common document-quality issues include an altered or cropped image, unreadable information, glare, an expired document, an incomplete page, or information that does not match the profile. These are examples, not a diagnosis of your case.
If the reason is blank, unavailable or unclear, or the resubmission control is unavailable, contact support. Do not repeatedly upload different documents without knowing the recorded issue.
What if my document language is not supported?
Follow the language instruction shown in the secure verification flow. If a translation is required, submit the original document together with the required notarized English translation. Do not replace the original with a self-translation or edited image.
What becomes available after verification?
The Client Portal shows the features and transactions available for your profile. Completing verification does not by itself guarantee access to every product, deposit, withdrawal or transfer; other product, payment, security or account requirements can still apply.
Is proof of payment part of account verification?
No. A deposit receipt or cryptocurrency TXID is payment evidence, not Proof of Identity or Proof of Address. Follow the relevant deposit record or payment-evidence request instead.