When your deposit doesn't appear in your trading account, there could be several reasons. Here's how to investigate the issue:
Check your transaction history
Log in to your Client Portal
Navigate to "Transaction history"
Filter to view deposits only
Find and click on the specific deposit transaction
Review the deposit details to understand its processing status
Consider processing times
Different payment methods have varying processing times. The time shown in the Client Portal represents the average to maximum processing duration. While deposits typically complete within the average timeframe, they may occasionally take the full maximum time indicated.
If you need further assistance after checking these details, please submit a ticket through our Service Hub, contact us via Live Chat, or email [email protected].