When you need to cancel a withdrawal from your trading account, timing is critical. Here's what you need to know:
When You Can Cancel
You can only cancel a withdrawal request while it remains in "pending" status. During this initial processing phase, your request is still being reviewed and has not yet been approved for payment.
When Cancellation Is Not Possible
Once your withdrawal request has been approved by the finance team, it cannot be canceled. At this point, the funds are already in the process of being transferred to your designated payment method.
How to Cancel a Pending Withdrawal
Log in to your Client Portal
Navigate to the Transaction History section
Locate the pending withdrawal request
Select the cancel option if it's still available
Best Practices
To avoid needing to cancel withdrawals:
Double-check all withdrawal details before submission
Verify the withdrawal amount is correct
Confirm the destination account information is accurate
Ensure you've selected the right payment method
If you have any questions about your withdrawal status or need assistance with a pending withdrawal, please contact our customer service team via Live Chat or email [email protected].