When you need to cancel a withdrawal from your trading account, timing is critical. Here's what you need to know:
When You Can Cancel
You can only cancel a withdrawal request while it remains in "pending" status. During this initial processing phase, your request is still being reviewed and has not yet been approved for payment.
It's important to act promptly, as some withdrawal requests may enter a non-cancellable status once processing reaches certain stages.
When Cancellation Is Not Possible
Once your withdrawal request has been approved by the finance team, it cannot be canceled. At this point, the funds are already in the process of being transferred to your designated payment method.
How to Cancel a Pending Withdrawal
Log into your client portal on FXTRADING.com:
Use your registered credentials to access the portal.
Navigate to the 'Withdrawal Records' section:
Once logged in, find the 'Withdrawal Records' section in the main menu. This section is dedicated to tracking all your withdrawal transactions. If you cannot locate this section, check the 'Transaction History' section as alternative terminology may exist based on platform updates.
Locate the pending withdrawal request:
Browse through your recent requests to find the one you wish to cancel. Pending requests will typically show a status indicating they are still under processing.
Use the cancel option:
Select the relevant withdrawal request and click the cancel option. This will halt the processing and allow you to make a new request if needed.
Best Practices
To avoid needing to cancel withdrawals:
Double-check all withdrawal details before submission
Verify the withdrawal amount is correct
Confirm the destination account information is accurate
Ensure you've selected the right payment method
If you have any questions about your withdrawal status or need assistance with a pending withdrawal, please contact our customer service team via Live Chat or email [email protected].