Withdrawing funds from your trading account is a straightforward process. Follow these steps to access your funds:
General Withdrawal Process
Step 1: Access the Withdrawal Section
Log in to your Client Portal
Navigate to the "Withdrawal" section
Step 2: Initiate Your Withdrawal
Select "Withdrawal"
Choose an account/Investment wallet/Partner Wallet you wish to withdraw from and input the withdrawal amount, then click the Preview button
On the next page, you will notice that your initial deposit will be routed to the original method
For your trading profits, our withdrawal system is designed with an intelligent First In First Out Policy. You will be asked to select your preferred withdrawal method from the following list
During this step, you will also see the selected currency and the converted amount based on the applicable exchange rate. Ensure that the displayed details align with your preferences before proceeding.
Please note: Add your payout details in the Payout Details section on the left navigation. You can add:
International Bank Details (if you wish to receive your profits via bank wire)
Local Bank Details (if you wish to receive your profits via Korean, Japanese, Southeastern Asian local banks, or China Union Pay)
Crypto Wallet information (if you wish to receive your profits via USDT)
Alipay (if you wish to receive your profits via Alipay)
SGD Bank Account Setup (if you wish to withdraw in SGD, ensure your bank account is added under the International Bank Account section in your payout details)
Complete this before you perform a withdrawal application.
Step 3: Review and Confirm
Carefully verify all withdrawal details
Click "Confirm" if all information is correct
Review the selected currency, amount, and any applicable exchange rates to ensure accuracy before confirming.
Step 4: Complete Security Verification
Authenticate the withdrawal using your security method
This may include email verification, SMS code, or authenticator app
Step 5: Await Processing
Once confirmed, your withdrawal request will be processed. Most withdrawal requests are reviewed and approved within one business day. After approval, funds are typically credited to your account within 1–3 business days, though this may vary depending on the payment method.
Important Considerations
Each payment method has specific conditions and processing times:
Bank Wire Transfers: 1–3 business days
Credit/Debit Card Withdrawals: 1–5 business days
Other Payment Methods: Up to 7 business days in some cases
Withdrawals are typically processed to the same method used for deposits
Minimum and maximum withdrawal limits may apply
Some payment methods may require additional verification
Compliance reviews may extend processing times, especially for first-time withdrawals or large amounts, and may take up to 14 business days in complex cases
If you encounter any issues with your withdrawal, you can submit a support request through the Transaction History section in your Client Portal, contact us via Live Chat, or email [email protected].
Troubleshooting Common Issues
Pending Withdrawals: If your withdrawal status remains "Pending" beyond three business days, it may indicate an exception. Check your "Withdrawal Records" section in the client portal for updates.
Rejected Requests: If a withdrawal request is denied, ensure you cancel it in the "Withdrawal Records" section before submitting a new one. Only one request can be active at a time.
Negative Balances: Withdrawals will not be processed until any negative balance on your account is cleared. Once resolved, processing resumes within one business day.