Performance fees are calculated according to the fund's current fee terms and billing schedule. The Funds Management report shows the relevant billing period, performance result, fee record, status and destination.
Check a performance-fee record
Sign in to the FXTRADING.com Client Portal.
Open Funds Management.
Select the relevant fund.
Open its Reports, performance or fee section.
Select the relevant investor and billing period.
Review the calculation information, status and transaction record shown.
The calculation and wallet credit can occur at different stages. Do not assume that a fee has been paid merely because a billing period has ended or a provisional amount is displayed.
What time does the billing process run?
Use the schedule and status shown for the fund. Server time, daylight-saving changes, trading days, settlement processing and the fund's billing configuration can affect when a record updates.
Where are earned fees credited?
The transaction or fee record shows the destination used for the payment. Open the recorded wallet and its transaction history to confirm that the completed amount was credited.
When should I contact FXTRADING.com?
Contact FXTRADING.com if a billing record is missing, the status is unclear, the displayed estimate has passed, or a completed fee is not visible at the recorded destination.
Provide the fund reference, investor or investment reference, billing period, fee record, status and relevant timestamps. Never provide a password or one-time code.