A billing period is the measurement period used to record a copied strategy's performance and, where applicable, calculate a performance fee.
What happens at the end of a billing period?
Depending on the signal and its current configuration, the billing event can:
record the period's performance;
determine whether a performance fee applies;
update the performance-fee record;
recalculate copying values or ratios; and
create transaction or order-history entries associated with the billing event.
The Social Trading application and account history show the effect for the relevant signal. Different signals or billing events can produce different records.
Check the current period and result
Sign in to the FXTRADING.com Client Portal.
Open Social Trading.
Select the relevant signal or investment.
Review its billing-period, performance and fee information.
Check the trading-account and transaction history for entries associated with the event.
Use the period and time zone displayed for the current signal or investment. Billing schedules can vary and may change.
When should I contact FXTRADING.com?
Contact FXTRADING.com if the billing period is missing, a fee or recalculation is unexplained, or the records do not match the signal or investment shown.
Provide the signal, investment and account references, billing period, relevant order or transaction references and timestamps. Never provide a password or one-time code.