As a Funds Manager, one of your key responsibilities is reviewing and responding to investor applications to join your fund. This guide provides a clear process for managing subscription and redemption requests efficiently.
Accessing Pending Applications
To view and manage investor applications, follow these steps:
Navigation Steps
Log into your Client Portal
Navigate to the Funds Management section
Select Funds Manager → "My Approvals" tab
View the list of pending applications
Here you'll find all subscription requests from potential investors and redemption requests from existing investors awaiting your review.
Managing Subscription and Redemption Requests
For each application, you have clear options to approve or decline:
Approving Applications
To approve an investor's request:
Click "Approve" next to the application
The investor will be added to your fund
They can begin investing according to your fund's terms
You'll see their account reflected in your fund's investor list
Benefits of Approval:
Increases your Assets Under Management
Grows your investor base
Helps achieve Active fund status
Generates potential Performance Fees and management fees
Rejecting Applications
To decline an investor's request:
Click "Reject" next to the application
The application will be declined
The investor will be notified of the decision
Important Note About Rejections: Even if you reject a subscription request, the investor will still be able to:
View your fund information and performance
Monitor your fund's progress
Submit another subscription request in the future if they wish
This ensures transparency while giving you control over who joins your fund.
Automated Review System
Our Funds Management system includes automated review features to streamline the application process and ensure timely responses.
Configuring Automatic Review Settings
When you create a fund, you can configure automatic review methods for two key processes:
1. Subscription Review Method Choose how subscription applications are handled:
Auto Approve - Automatically accept all subscription requests
Auto Reject - Automatically decline all subscription requests
Manual Review - Review each application individually
2. Redemption Review Method Choose how redemption applications are handled:
Auto Approve - Automatically accept all redemption requests
Auto Reject - Automatically decline all redemption requests
Manual Review - Review each application individually
Automatic Timeout Rules
To prevent delays in processing investor applications, the system includes automatic timeout mechanisms:
Subscription Timeout (48 Hours)
If the Funds Manager fails to process an investor's subscription application within 48 hours:
The system will automatically approve or reject the application based on your configured settings
This ensures investors receive timely responses
Prevents applications from remaining in pending status indefinitely
How It Works:
Application submitted → 48-hour timer starts
If you don't manually review within 48 hours → System applies your automatic setting
Investor receives notification of the decision
Redemption Timeout (48 Hours)
If the Funds Manager fails to process an investor's redemption application within 48 hours:
The system will automatically approve or reject the application based on your configured settings
Ensures investors can access their funds in a timely manner
Maintains trust and transparency with your investor base
How It Works:
Redemption request submitted → 48-hour timer starts
If you don't manually review within 48 hours → System applies your automatic setting
Redemption processed according to fund terms
Best Practices for Automatic Settings
For Subscription Applications:
✓ Use Auto Approve if: You want to grow your fund quickly and accept all qualified investors
✓ Use Manual Review if: You want to carefully vet each investor or maintain specific investor criteria
✓ Use Auto Reject if: You're temporarily not accepting new investors (though archiving the fund may be more appropriate)
For Redemption Applications:
✓ Use Auto Approve if: You want to provide maximum flexibility and liquidity to investors
✓ Use Manual Review if: You need to assess fund liquidity or timing before approving redemptions
✓ Use Auto Reject if: You have specific lock-up periods or redemption windows (ensure this aligns with your fund terms)
Important Requirements Before Accepting Investors
Before you begin inviting investors to your fund, ensure you meet these essential requirements:
Complete Your Profile Information
You must complete your profile information including:
Personal identification verification
Contact information
Trading experience and background
Fund strategy description
Professional avatar/image
Fee structure details
Why This Matters:
Builds trust with potential investors
Ensures compliance with platform requirements
Provides investors with necessary information to make informed decisions
Enhances your fund's professional appearance
Fund Activation Criteria
Your fund will be activated once it meets either of these criteria:
Option 1: Minimum Assets Under Management
USD 2,000 or more in total invested capital
Calculated as the sum of all investor subscriptions
Option 2: Minimum Number of Investor Accounts
3 or more active investor accounts
Each unique investor who has subscribed counts toward this requirement
Until Activation:
Your fund remains in "Inactive" status
Limited visibility to potential investors
Your invitation link still works for direct sharing
You can still accept investors, but discoverability is reduced
After Activation:
Enhanced visibility in fund marketplace
Increased discoverability by potential investors
Eligibility for featured listings
Greater credibility with investors
Managing Applications Effectively
Review Applications Promptly
✓ Check your "My Approvals" tab daily to stay on top of pending requests
✓ Respond within 48 hours to avoid automatic processing
✓ Communicate clearly if you need to reject an application
✓ Maintain consistency in your approval criteria
Consider Your Fund's Capacity
✓ Monitor your Assets Under Management to ensure you can effectively manage additional capital
✓ Assess liquidity needs before approving large subscriptions
✓ Plan for redemptions by maintaining appropriate fund liquidity
✓ Balance growth with manageability - don't accept more investors than you can effectively serve
Maintain Investor Relations
✓ Be transparent about your approval criteria
✓ Respond professionally to all applications, whether approved or rejected
✓ Provide clear communication about fund terms and expectations
✓ Build trust through consistent and fair application review
Understanding Subscription and Redemption Processes
Subscription Process
Investor submits subscription request through your fund profile
Application appears in your "My Approvals" tab
You review and approve/reject (or automatic system processes after 48 hours)
If approved: Investor's account is linked to your fund
Investor can begin investing according to fund terms
Redemption Process
Investor submits redemption request to withdraw from your fund
Application appears in your "My Approvals" tab
You review and approve/reject (or automatic system processes after 48 hours)
If approved: Redemption is processed according to fund terms
Investor's funds are returned to their account
Common Questions
Q: What happens if I reject a subscription request?
A: The investor can still view your fund and submit another request in the future. Rejection doesn't block them permanently.
Q: Can I change my automatic review settings after creating a fund?
A: Yes, you can modify your automatic review settings at any time through your fund configuration.
Q: What if I'm unavailable for more than 48 hours?
A: Set your automatic review preferences appropriately before extended absences to ensure applications are handled according to your wishes.
Q: Can I approve a redemption request immediately?
A: Yes, you can approve redemptions at any time. However, the actual processing may depend on your fund's redemption terms.
Q: How do I know when new applications arrive?
A: You'll receive notifications through your Client Portal. Check your "My Approvals" tab regularly.
Need Assistance?
If you have questions about managing investor applications or need help with the approval process:
Contact our support team:
Submit a ticket through the Service Hub
Contact us via Live Chat for immediate assistance
Email us at [email protected]
Our team is here to help you effectively manage your fund and provide excellent service to your investors.
Key Takeaways
✓ Review applications promptly to maintain good investor relations
✓ Configure automatic settings to match your fund management style
✓ Understand the 48-hour timeout to avoid unexpected automatic processing
✓ Complete your profile before inviting investors
✓ Work toward activation criteria for maximum fund visibility
✓ Maintain professional communication with all applicants
✓ Balance growth with manageability when accepting new investors