As a Funds Manager, you'll need to handle fund redemption requests from your investors. This guide explains the procedure and what happens after funds redemption is approved.
Processing Redemption Requests
When investors wish to redeem from your funds, follow these steps to handle their requests:
Log into your Client Portal
Navigate to Funds Management → Funds Manager → My Approvals
Select the "Pending" option
Review the investor details for each request
Click "Approve" to confirm the redemption
After Redemption Approval
Once fund redemption is approved:
All trading positions related to this investment close at current market prices
Performance Fees are calculated and paid at the end of the billing period
The investor's capital is transferred back to their investment wallet
Important Information
Investors have the option to cancel their redemption requests before you approve them or before the automatic closure time, allowing them to continue investing in your funds.
If you need assistance with managing fund redemptions, please contact our support team through the Service Hub, Live Chat, or email [email protected].