As a Fund Manager, you'll need to process investment detachment requests from your investors. This guide walks you through the procedure and explains what happens after an investment is detached.
Processing Detachment Requests
When investors wish to withdraw from your fund, follow these steps to handle their requests:
Log into your Client Portal
Navigate to the Fund Management tab
Go to the "Approvals" section
Select "Detachment investment" option
Review the investor details for each request
Click "Approve" to confirm the detachment
After Detachment Approval
Once an investment is detached:
All trading positions related to this investment close at current market prices
Performance fees are calculated and paid at the end of the billing period
The investor's capital is transferred back to their investment wallet
Important Information
Investors have the option to cancel their detachment requests before you approve them or before the automatic closure time, allowing them to continue investing in your fund.
If you need assistance with managing investment detachments, please contact our support team through the Service Hub, Live Chat, or email [email protected].