Managing and Updating Personal Account Information on FXTRADING.com
Managing account information on FXTRADING.com involves updating important personal details, such as your registered email address or your identity information (real name). These updates ensure that your account remains secure and compliant with FXTRADING’s policies.
Updating Your Registered Email Address
To update the email address associated with your FXTRADING.com account, follow these steps:
Email Submission: - From your currently registered email address, send an email to
[email protected]with a clear request to update your email address. - Include the new email address you'd like to use.Documentation Submission: - Attach a photo of yourself holding your ID card. The ID should be placed on a plain white piece of paper, which needs to display: - Your name - The current date - The purpose of the photo (e.g., "Only for updating email registered on FXTRADING.com").
ID Proof: - Provide clear photographs of the front and back of your ID card. Ensure all information is legible, including the expiration date.
Important Notes:
The information submitted must be accurate as FXTRADING.com relies strictly on the provided details to update your account.
Correcting Real-Name Information
If there is an error in the name registered to your FXTRADING.com account, you can update it by completing the identity correction process. Here’s how:
Access the Name Correction Form: - Log in to your client portal and locate the account name correction form.
Provide Accurate Information: - Fill in all required details in the form.
Upload Valid ID Documentation: - Attach a valid proof of identity, such as a passport or a national ID card.
Complete Face Recognition Verification: - Follow the liveness verification steps as instructed.
Wait for Approval: - Once all submitted materials are verified successfully, your registered name will be corrected.
Tip:
Ensure that the corrected name matches exactly with the name on your legal ID for successful verification.
General Recommendations for Managing Account Updates:
Accuracy is Key: Always double-check the information you submit during updates or corrections.
Keep Documentation Ready: Have required documents, like valid IDs, on hand to ensure a smooth process.
Follow Instructions Closely: Each step in the update or correction process is crucial for successful verification.
For further assistance or unique concerns, contact FXTRADING.com support at [email protected] or visit the help center on the website.