Selecting the correct server when logging into your MT4/MT5 platform is essential for connecting to your trading account. This simple guide will help you choose the appropriate server based on your account type.
Server Selection Guide:
For Demo Accounts: Select 'FXTRADING.com-Demo' as your server
For Live Trading Accounts: Select 'FXTRADING.com-Live' as your server
Step-by-Step Login Process:
Open your MT4/MT5 platform
Click on "File" in the top menu
Select "Login to Trade Account"
In the server dropdown menu, choose the appropriate server:
'FXTRADING.com-Demo' for practice accounts
'FXTRADING.com-Live' for real money trading
Enter your login credentials
Click "Login"
Selecting the wrong server will result in connection errors. If you experience any difficulties connecting to the platform, please ensure you've selected the correct server for your account type.
If balance discrepancies occur or accounts appear missing during your login, ensure that you are using the correct login credentials and server information. In many cases, these issues can be resolved by logging out and logging back in with the proper details. Additionally, server updates or temporary system maintenance may lead to such display errors—these are typically short-term and do not affect your trading functionality.
Resolving Display Issues
Understanding the Causes
Balance Not Reflecting: Ensure you’ve logged into the correct account using the designated server and valid credentials. Using incorrect information can lead to inconsistencies in the account balance display.
Login Display Errors: Occasionally, temporary system maintenance or updates may cause accounts to appear missing or balances to display incorrectly. These issues are usually short-lived and should resolve post-maintenance without affecting trading capabilities.
Steps to Troubleshoot
Double-check your login credentials and server details.
If maintenance is ongoing, wait until services fully resume.
Post-maintenance, or if issues persist:
Log out from your account.
Re-login with verified details.
Refresh your platform to sync the latest account details.
Additional Notes
Monitor announcements or maintenance updates from FXTRADING.com to stay informed on potential service interruptions. While inconvenient, display-related issues do not impact the core functionality of your trading platform.
For additional assistance, please contact our Service Hub or use Live Chat in your Client Portal.