Connection issues with your trading platform can disrupt your trading activities. Fortunately, most connection problems can be resolved with a few simple steps.
Checking Your Connection Status
At the bottom right corner of your MT4 or MT5 terminal, you'll see two triangles that indicate your connection status:
Green triangles: Your platform is successfully connected to the server
Red triangles: Your platform is disconnected from the server
Common Connection Error Messages and Solutions
1. "No Connection" Error
If you see "No Connection" displayed near the connection indicator:
Check your internet connection: Ensure your device is properly connected to the internet. Try opening a website in your browser to verify your connection is working.
Verify firewall settings: Your firewall or antivirus software might be blocking the platform's connection. Add the trading platform to your firewall's exceptions list.
Try alternative connection points: In your platform, go to "Tools" > "Options" > "Server" and select a different server from the dropdown menu.
Restart your router: Sometimes, simply restarting your internet router can resolve connectivity issues.
2. "Invalid Account" Error
If you see "Invalid Account" displayed:
Verify login credentials: Double-check that you've entered the correct login ID and password. Remember that passwords are case-sensitive.
Confirm server selection: Ensure you're connecting to the correct server. For FXTRADING.com-Live accounts, use the live server; for FXTRADING.com-Demo accounts, use the demo server.
Check account status: Your account may have been deactivated or suspended. Contact our Live Chat support through your Client Portal to verify your account status.
Additional Troubleshooting Steps
If the above solutions don't resolve your connection issues:
Restart the platform: Close and reopen the trading platform.
Reinstall the platform: Uninstall the current version and download the latest version from your Client Portal.
Try a different device: If possible, attempt to log in from another device to determine if the issue is device-specific.
Check for platform updates: Ensure you're using the latest version of the trading platform.
Disable proxy settings: If you're using a proxy server, try disabling it temporarily to see if it resolves the connection issue.
Preventive Measures
To minimize connection issues in the future:
Maintain a stable internet connection, preferably a wired connection for critical trading activities
Regularly update your trading platform to the latest version
Keep your operating system and security software updated
Consider setting up a backup internet connection for important trading sessions
If you continue to experience connection problems after trying these solutions, please contact our Live Chat support team through your Client Portal for personalized assistance.