If you're unable to find the FXTRADING.com server when searching on the MT4 or MT5 mobile app, this guide will walk you through the correct login process and help you understand account-specific features.
Understanding Account Types and Instrument Availability
The availability of certain trading instruments varies by account type:
Zero Account:
Cryptocurrencies, including Bitcoin (BTC), are not supported
Instruments like BTCUSD.sd will not appear in either demo or live Zero accounts
Standard Account:
Both demo and live Standard accounts support cryptocurrency trading
To trade or view BTC, you must use a Standard account type on MT4/MT5
Why Can't I Find the Server?
FXTRADING.com no longer supports direct account creation through the MT4/MT5 mobile apps by searching for the company name or server names. This limitation is particularly noticeable when attempting to open a demo account directly from the mobile app.
Solution: Login to an Existing Account
Instead of selecting "Open a demo account," follow these steps:
Open your MT4 or MT5 mobile app
Select "Login to an existing account" (not "Open a demo account")
In the server search field, manually enter:
FXTRADING.com-Live (for real accounts)
FXTRADING.com-Demo (for demo accounts)
Enter your existing account credentials:
Account number
Trading password
Complete the login process
Additional Troubleshooting Steps
If you continue experiencing connection issues, try these solutions:
Check Network Access:
Ensure your device can reach external servers
Switch between Wi-Fi and mobile data to verify connectivity
Disable Security Software:
Temporarily disable antivirus or firewall software on your device
Attempt to reconnect to the server
Refresh or Reinstall the App:
Restart your device to refresh the MT4/MT5 app's cache
If issues persist, uninstall and reinstall the app
Ensure you download from an official source (App Store or Google Play)
Important Notes
You must create your trading account through the Client Portal first before logging in via mobile
The server names FXTRADING.com-Live and FXTRADING.com-Demo are case-sensitive
Enter the complete server name exactly as shown
After entering the server name, try refreshing the app or restarting your device to improve connectivity
Need Further Assistance?
If you continue experiencing issues after following these steps, please contact our support team:
Live Chat: Available through your Client Portal
Email: [email protected]
Our team is ready to help you resolve any login or connectivity issues.