Choosing the right server when logging into your MT4/MT5 platform is crucial for establishing a successful connection to your trading account. This guide will help you select the appropriate server and troubleshoot common display issues.
Server Selection Guide
Your server choice depends on your account type:
Demo Accounts: Select FXTRADING.com-Demo
Live Trading Accounts: Select FXTRADING.com-Live
Important: These server names are specific to FXTRADING.com and should be used exactly as shown.
Step-by-Step Login Process
Open your MT4/MT5 platform
Click on "File" in the top menu
Select "Login to Trade Account"
In the server dropdown menu, choose the appropriate server:
FXTRADING.com-Demo for practice accounts
FXTRADING.com-Live for real money trading
Enter your login credentials (account number and password)
Click "Login"
Note: Selecting the wrong server will result in connection errors. Always verify you've chosen the correct server for your account type.
Troubleshooting Display Issues
Understanding Common Causes
Balance Not Displaying Correctly: This typically occurs when you've logged into the wrong account or selected an incorrect server. Using invalid credentials can also lead to balance display inconsistencies.
Accounts Appearing Missing: Temporary system maintenance or server updates may occasionally cause accounts to appear missing or balances to display incorrectly. These issues are usually short-lived and resolve automatically once maintenance is complete.
Steps to Resolve Issues
Verify Your Credentials: Double-check that you're using the correct login details and server information
Check for Maintenance: If system maintenance is ongoing, wait until services fully resume
Log Out and Log Back In:
Log out from your account completely
Re-login using verified credentials and the correct server
Refresh your platform to sync the latest account information
Important Notes
Display-related issues do not affect the core functionality of your trading platform or the security of your funds
Monitor announcements from FXTRADING.com to stay informed about scheduled maintenance or potential service interruptions
Your account balance and trading history remain secure even when display issues occur
Need Additional Support?
If you continue experiencing difficulties after following these steps, please contact our customer service team:
Live Chat: Available through your Client Portal
Email: [email protected]
Our support team is ready to assist you with any login or technical issues you may encounter.