If you've noticed that the "New Order" button and other trading tools appear greyed out and inaccessible in your trading platform, don't worry. This is usually caused by a simple login issue that can be easily resolved.
The Most Common Cause: Investor Password Login
The most frequent reason for greyed-out trading tools is that you've logged in using your investor password (also known as "read-only password") instead of your main trading password.
The investor password is specifically designed to:
Allow account monitoring only
Prevent any trading actions
Provide read-only access to account information
Be shared with third parties who need to view but not trade on your account
How to Fix the Issue
To restore full functionality to your trading platform:
Close your current platform session
Restart the platform
When prompted for login credentials, ensure you're using your master password (trading password)
This password was provided in your welcome email when you first opened your account
Still Having Problems?
If you've confirmed you're using the correct trading password but tools remain greyed out:
Take a screenshot showing the greyed-out tools
Contact our Service Hub or use Live Chat in your Client Portal
Provide the screenshot along with your account details for further investigation
Understanding Password Types
FXTRADING.com provides two different types of passwords for your security and convenience:
Master Password (Trading Password): Grants full access to all platform features including trading, deposits, withdrawals, and account settings
Investor Password: Provides limited, read-only access for monitoring purposes only
If you need to recover or reset your master password, you can do so through your Client Portal or by contacting our support team.