Are you experiencing difficulties logging into your Client Portal (https://fxtrading.com/en/trading-platform/) ? Don't worry; we're here to help you troubleshoot the issue and regain access to your account.
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Common Causes and Solutions:
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1. Incorrect Login Credentials
First, double-check that you're entering the correct email address and password. A simple typo can prevent access.
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2. Dormant Account
If your login credentials are correct but you still can't access the Client Portal, your account may be dormant. This occurs when a trading account with no funds remains inactive for 90 days.
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3. No Active Trading Account
To access the Client Portal, you must have at least one active trading account. If you don't have an active account, you won't be able to log in.
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How to Resolve:
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1. For dormant accounts or if you lack an active trading account, contact our customer service team. They can help reactivate your account or assist you in creating a new live account.
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2. Once you have an active trading account, you should be able to log in normally.
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3. If you continue to experience issues, please reach out to our customer service team for further assistance.
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Need Additional Help?
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If you're still unable to log in, we're here for you:
- Click the online chat icon at the bottom-right corner of our website
- Send an email to [email protected]
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Our dedicated support team is committed to resolving any issues you may encounter and ensuring you have the best possible experience with our Client Portal.