Here's a comprehensive guide to help you track and understand your verification process on FXTRADING.com.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
How do I check my verification status?
You can easily monitor your verification status through the banner at the top of your Client Portal. If any of your documents are rejected, you'll find a detailed explanation there.
FXTRADING.com will send you email notifications at two key points:
When you submit your verification documents (Proof of Identity (PoI) and/or Proof of Address (PoA))
When your documents have been reviewed (whether approved or rejected)
Follow the document requirements and examples displayed in the Client Portal verification flow. If a document is rejected, use the stated reason to correct or replace it.
Common Verification Statuses Explained
Verification Not Started
This status appears when you haven't begun the verification process yet. Simply click "Complete profile" to start.
Partial Verification Completed
This status shows after you've verified your phone, email, and personal information and completed your economic profile. Your next step is to upload your PoI and PoA documents.
PoI Submitted or Approved
After your PoI has been successfully submitted and approved, you'll need to proceed with uploading your PoA documents.
PoI Rejected
Temporary Rejection: Your documents were rejected because they didn't meet our requirements. Please upload compliant documents again.
PoI Approved but PoA Rejected
Temporary Rejection: Your PoA documents were rejected for not meeting requirements. Please upload them again.
Final Rejection: After ten unsuccessful attempts, create an Verification ticket through the Service Hub in your Client Portal to request further review. Verification documents are not accepted by email.
Fully Verified
This status appears once you've successfully completed all verification steps. Congratulations!