Account availability depends on legal age and capacity, country or region, the FXTRADING.com entity providing the service, verification and current onboarding rules.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Select Continue to open Provide details.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Nationality and country of residence
Eligibility can depend on both your nationality and your country of residence, together with applicable law, sanctions, the FXTRADING.com entity and current onboarding rules. Nationality normally refers to citizenship or the passport you hold; country of residence is where you legally live. Enter both exactly as requested in the registration flow.
Except for the additional Afghanistan and Pakistan rules below, the listed restrictions concern genuine current residence rather than citizenship alone. A person genuinely living elsewhere may submit truthful residence details and acceptable address evidence where the current registration flow permits an application. For example, a U.S. citizen living in Hong Kong must declare both facts accurately. Submission does not establish eligibility or guarantee approval; entity, KYC and current onboarding review still apply.
Afghanistan and Pakistan (from 14 July 2026): Registration is also unavailable when an applicant’s citizenship, current country of residence or registration phone number is associated with either country.
Opening an FXTRADING.com account is a prerequisite for using our services. If an applicable country or regional restriction prevents you from opening an account, you cannot use Social Trading, Funds Management or other services.
Australian citizens or residents can apply for a trading account, subject to the applicable account-opening and verification requirements. However, Social Trading, Funds Management and Partner services are not provided to Australian citizens or residents, and the related sections and services are not displayed in their Client Portal.
Verification and eligibility
An applicant may need to:
provide accurate personal and residential-address information;
verify an email address and mobile number;
complete identity and address verification;
complete an economic profile; and
satisfy the onboarding requirements applicable to the relevant legal entity.
Submitting an application does not guarantee that an account will be opened.