At FXTRADING.com, we place significant importance on profile verification. As a Signal Provider, you must fully verify your documents before your trading signal becomes visible on the trading platform.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
KYC includes the following three steps:
Submit PoI (Proof of Identity)
Submit PoA (Proof of Address)
Complete Economic Profile
Verification is required only once for your entire Client Portal.
Why is verification required?
Verification supports regulatory requirements, account security and eligibility checks for Social Trading. Submit Proof of Identity, Proof of Address and economic-profile information only through the Verification flow in the Client Portal when requested. Use the Client Portal status and action message to see whether a document is approved, under review or needs resubmission; completing verification does not guarantee access to every Social Trading feature.