A Trading Compliance Review is a current, case-specific review. It is separate from account-opening KYC. Earlier approval does not cancel or satisfy a new official request.
How might the review affect my account?
Rely only on the restrictions and status currently shown for your account or case. An open review does not mean every account function is restricted. Deposits, withdrawals, transfers, trading, profile changes, or other features are affected only when the current record says so.
If a specific withdrawal is under review, it cannot enter normal processing or complete before the investigation concludes. Follow the current request status and do not assume the result applies to other transactions.
For orders and open positions, follow the current account notice, platform rules, and applicable terms. Do not assume the account is always close-only or that positions will not be closed.
What should I do?
Read the request and status shown in the Client Portal and the current official review thread or case.
Complete only the items currently requested through the secure Verification flow or approved case channel shown to you.
Do not send identity or address documents, passwords, one-time codes, or complete payment details through ordinary chat or email.
After completing the items, notify the team once through the current official review thread or case if instructed. Do not send duplicate evidence or create a duplicate case.
Why do I need additional verification for a withdrawal if my KYC is already approved?
A particular withdrawal may require additional verification as part of its review, even when your account's KYC verification is approved. These are separate requirements.
If additional verification is required for your withdrawal, our Payments team cannot process that withdrawal while the required steps remain incomplete, regardless of its amount. Completing those steps allows the review to continue; it does not guarantee approval, payment or a completion date.
An approved KYC status, or no action shown on the Client Portal's KYC Verification page, does not by itself mean that a separate withdrawal-verification request has been completed or is no longer required.
I missed the email, or I am unsure whether its link is still valid. What should I do?
If you received an official request to complete additional verification for your withdrawal, follow the secure instructions in that request. Do not assume it is no longer required because your KYC is approved or the email was sent some time ago.
If you are unsure that the email is genuine, cannot open the link, or do not know whether the request is still required, use your existing official support case or an approved support route to have the request checked and obtain the current secure instructions. Whether a link opens or fails to open does not, by itself, establish the request's status.
Submit only the information currently requested through the approved secure verification channel. Do not send identity or address documents, passwords, one-time codes or complete payment details through ordinary chat or email. If you have already submitted the requested information, follow the current case instructions; do not submit it again unless asked.