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How do KYC, account type and payment-method rules affect deposits and withdrawals?

Distinguish KYC-level permissions, account and product eligibility, and ordinary payment-method limits for deposits, withdrawals and transfers.

KYC-level transaction permissions, account or product eligibility, and payment-method limits are separate controls. A transaction must satisfy all controls shown in the Client Portal.

What applies before KYC is complete?

  • Deposits: The current KYC-level limit is up to USD 2,000 or equivalent. The selected payment method's own minimum and maximum also apply.

  • Withdrawals: Withdrawals are unavailable until the required KYC verification is complete.

  • Transfers: An unverified account cannot receive or send transfers outside the actions displayed for the customer's own eligible accounts.


What changes after KYC is complete?

Completing KYC removes the separate pre-KYC deposit cap and can make withdrawal or transfer functions available. It does not remove payment-method minimums, maximums, fees, security controls or product eligibility requirements.


How do account and wallet types affect the available action?

  • Trading accounts: Use the deposit, withdrawal and transfer actions displayed for the selected account.

  • Investment Wallet: Deposits, withdrawals and eligible transfers use the actions displayed for the wallet. An investment minimum is a separate Social Trading or Funds product requirement.

  • Partner Wallet: Partner rebates can be withdrawn or transferred when the relevant action is displayed. Partner Wallet withdrawals use the ordinary payment-method policy.

  • Signal Provider account: Deposit and withdrawal eligibility depends on the account state, open activity and the actions displayed. When withdrawal is eligible, the ordinary payment-method policy applies.

  • Funds Management: Investment, redemption, calculation and settlement follow the Funds product flow. When funds are available in an eligible account or wallet for withdrawal, the ordinary payment-method policy applies.

Do not close positions, archive a Signal or submit a duplicate redemption solely to try to make another action appear. Review the displayed consequences and current transaction status first.


Related limits and processing information

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